You have 14 calendar days to return an item from the date you received it. The return is your right but it will be accepted only if you will follow the steps below:
The replacement of the goods is not possible with different sizes and/or models. If you want to buy the same model but in a different size or colours, or even if you want a different model, please return it and make a new order.
Our return process only allows a refund of the returned items
It is possible to make a single request of return for each order
Italian Grace is responsible for the return shipping charges only if you follow the instructions provided.
Italian Grace will not accept returns sent through procedures or express courier services different from those indicated.
Please send us an email using the address provided at the time of the order.
Please indicate the purchase order number in the email subject. In the body of the email remember to list the SKU (item’s number) of the products you wish to return and the reason for the return (wrong size/products which do not meet your expectations/other).
Italian Grace will inform you about the return procedures within 24 hours.